Last Updated: November 1, 2023
These Terms of Service ("Terms") constitute a legally binding agreement between you and Canadian Pristine ("we," "our," or "us") governing your access to and use of the Canadian Pristine website (the "Site") and services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
We reserve the right to modify these Terms at any time. If we make changes to these Terms, we will provide notice of such changes, such as by posting the revised Terms on the Site with a new "Last Updated" date. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.
You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet all eligibility requirements that we outline in these Terms.
Canadian Pristine provides cleaning services for residential and commercial properties. Our Services include, but are not limited to:
Service descriptions, pricing, and availability are subject to change without notice.
Scheduling: Services may be scheduled through our website, by phone, or by email. Availability is subject to our team's schedule and may be limited during busy periods.
Cancellation Policy: If you need to cancel or reschedule a service appointment, please notify us at least 48 hours in advance. Cancellations made with less than 48 hours' notice may be subject to a cancellation fee of up to 50% of the service cost.
No-Shows: If you are not present at the scheduled time and have not provided access instructions, and we are unable to perform the service, you may be charged a fee of up to 100% of the service cost.
Pricing: All prices are quoted in Canadian dollars and are subject to applicable taxes. Prices may vary based on the size of the space, specific requirements, and additional services requested.
Payment Methods: We accept various payment methods, including credit cards, debit cards, electronic transfers, and cash (for certain services).
Billing: For one-time services, payment is due at the time of service or as specified in your service agreement. For recurring services, you will be billed according to the terms outlined in your agreement.
When using our Services, you agree to:
We commit to:
We strive to provide the highest quality service. If you are not satisfied with the cleaning services provided, please notify us within 24 hours of service completion, and we will address your concerns according to our satisfaction guarantee policy.
To the maximum extent permitted by law, in no event shall Canadian Pristine, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Our liability for damages shall not exceed the amount paid by you for the applicable service.
You agree to defend, indemnify, and hold harmless Canadian Pristine, its directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision or rule.
Any dispute arising from or relating to these Terms or the Services shall be resolved through good faith negotiation. If the dispute cannot be resolved through negotiation, it shall be submitted to mediation before resorting to arbitration or litigation.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and Canadian Pristine concerning your use of the Services.
If you have any questions or concerns about these Terms, please contact us at: